A Mobile App for Onboarding: How an Insurance Company Organizes Communication with New Employees

| Event management system

How can a company give each new group of employees convenient access to information, resources, and contacts? An insurance company uses the MKonferencja app for recurring onboarding sessions, creating a shared space for communication and support during introductory training.

The Challenge: Consistent Communication Across Recurring Training Sessions

Onboarding is an intensive period of learning about the company, working practices, and new colleagues. Practical information goes hand in hand with training resources, while participants need both clear guidance and opportunities to ask questions.

With recurring training sessions, the challenge is to provide each new group with consistent access to this information. Clear communication becomes essential: knowing where to find answers, access resources, and contact the people supporting the onboarding process.

In this setting, the MKonferencja app serves as a convenient onboarding hub. The implementation focuses on the app itself and its role in internal communication.

Essential Information in One Place

The app’s menu was tailored to the needs of new employees. A “Welcome to the Training!” section introduces participants to the training, while a separate section provides information about the company.

The training logistics section presents information in a question-and-answer format. This makes it easier for participants to find guidance independently and gives them a reference they can return to throughout onboarding.

For internal communication, the benefit is practical: essential information has a clear, permanent home. New employees know where to look, and the onboarding team can direct everyone to a shared source.

Communication That Fits the Situation

The app brings together several complementary communication tools:

  • Wall — a shared space for participants to exchange content and interact.
  • Chat — a channel for direct communication.
  • Notifications — a place for timely updates.
  • Contact — convenient access to contact details needed during training.
  • News — a section configured for access by a selected user group.

This structure helps distinguish shared information, individual conversations, and content intended for specific audiences. Participants can access communication in the same app they use to find training information.

Resources That Support Learning

A dedicated resources module provides a place for content needed during onboarding. Participants can use it alongside practical information and communication tools.

This is particularly useful when starting a new job, when there is a great deal to take in. Being able to revisit resources supports self-paced learning and reduces the need to request the same materials again.

Quizzes, Surveys, and Gamification

The menu also includes “Quizzes and Surveys.” These tools make it possible to involve participants in training, check their understanding, and collect feedback on the onboarding experience.

The engagement features also include “Gamification Rules” and a “Ranking” section. A separate rules section gives participants a clear reference, while the ranking supports shared activities. A gallery provides an additional space for photos related to the training.

During onboarding, these features can also help people get to know one another. Alongside sharing knowledge, they create opportunities for interaction.

Recurring Use for Each New Group

The company uses the app across successive onboarding cycles, making it part of a recurring employee onboarding process.

A consistent menu structure organizes the participant experience: from the welcome and company introduction, through practical information and resources, to communication, quizzes, and activities that help participants connect. It also gives the training team a shared framework for organizing content for each new group.

Value for Internal Communication

The main value of this approach is bringing information and interaction together in one environment. The app provides:

  • organized access to company and training information,
  • a shared space for onboarding resources,
  • tools for group and direct communication,
  • the ability to make selected content available to a specific group,
  • opportunities for questions, feedback, and participant activities.

This case illustrates how an event app can support everyday business processes. In recurring onboarding, MKonferencja helps create a clear path to information and communication — two things employees particularly need when starting a new role.

Organize Onboarding in Your Company

Do you run recurring training sessions for new employees? The MKonferencja app can bring practical information, resources, communication, and participant activities together in one place. Contact us to discuss your team’s needs.

 

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